AnimalHospital.ie

Charity Work

Over the years we have worked with many charities including The Irish Guide Dogs of the Blind, Cats Aid and The Dogs Trust. But our main charity we do most work with is a small Irish charity based in Dublin called The Animal Trust Fund. Over the years we have helped to raise funds for the Trust, by doing the Womens Mini Marathon and a few years ago some of our nurses took part in a sponsored sky dive. But, just like any charity, fundraising is always needed. If you would like to make a donation to the Trust simply email us and we will gladly help. 

Our Mission statement sets out our aims and standards of service

Our commitment - we aim to
• Develop a practice where clients are respected and valued and their pets are cared for as family members.
• Regularly train and develop our staff in order to provide the highest standard of service and care.
• Instil in all our staff the awareness that every activity ultimately impacts on our quality of service to you.

Our Service standards – We will strive at all times to
• Be sympathetic, compassionate and caring.
• Remain accessible, sensitive and responsible.
• Listen carefully and provide the appropriate relevant solutions to your concerns.
• Offer your pet the best treatment options available.
• Provide clear and accurate information regarding the treatment and the costs before proceeding with treatment.
• When necessary and practicable, promptly refer cases to a more experienced and qualified member of our team.
• Consider any feedback you provide.
• Provide you with a warm and welcoming experience.
• Attend to you courteously and helpfully promptly.
• Answer your telephone calls within 4 rings.
• Ensure our staff identifies themselves by name on the telephone and wear name badges.
• Respond to all your concerns.
• Acknowledge all letters, emails and complaints within 3 working days of receipt.

You can help us by -
• Giving us all the information we need to help you
• Letting us know if you have any special needs or concerns.
• Asking us to explain anything you are not sure of.
• Being friendly and courteous with us.
• Telling us how we can improve our service.
• Insuring your pets to avoid costs limiting the treatment options we can offer your pet.




Fee's Policy - to follow